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Department of Education

Click any of the items below to open for more detail:

Contacts

Contact Salutation Name Title Telephone Email Source Last Updated
Minister
The Honourable
Sarah Mitchell
Minister for Education and Early Childhood Learning 02 8574 5950 office@mitchell.minister.nsw.gov.au

NSW Parliament

14/05/2019
Head of Agency
Mr.
Mark Scott
Secretary 1300 679 332 (Switch) mark.scott@det.nsw.edu.au

DET

20/05/2019
Head of Corporate Services
Mr.
Peter Riordan
Deputy Secretary, Corporate Services 1300 679 332 (Switch) peter.riordan@det.nsw.edu.au

LinkedIn

20/05/2019
Head of Information Technology
Mr.
Stephen Loquet
Chief Information Officer 02 9302 7422 stephen.loquet@det.nsw.edu.au

LinkedIn

20/05/2019
Other IT Personnel
Mr.
Scott Thomson
Executive Director, IT Customer Experience & Service Delivery 1300 679 332 (Switch) scott.thomson@det.nsw.edu.au

LinkedIn

20/05/2019
Other IT Personnel
Mr.
Andrew McMillan
Team Leader, ICT Support 1300 679 332 (Switch) andrew.mcmillan@det.nsw.edu.au

LinkedIn

20/05/2019
Other IT Personnel
Ms
Chloe Read
R/Executive Director, Learning and Business Systems 1300 679 332 (Switch) chloe.read@det.nsw.edu.au

Organisational Chart

20/05/2019
Other IT Personnel
Ms
Andrea Patrick
Chief Procurement Officer 1300 679 332 (Switch) andrea.patrick@det.nsw.edu.au

Organisational Chart

20/05/2019
Other Senior Personnel
Ms.
Maria Claudia Romero
Executive Director, Shared Services 1300 679 332 (Switch) maria-claudia.romero@det.nsw.edu.au

LinkedIn

20/05/2019
CSV

Intermedium Articles

Lead: Gaps revealed in NSW’s school IT ecosystem
07/07/2017

The vision of “any learning opportunity, anywhere, anytime” in New South Wales schools is in jeopardy according to an audit report showing that many public schools rely on ageing ICT equipment and inadequate wireless networks....

Lead: Gaps revealed in NSW’s school IT ecosystem
07/07/2017

The vision of “any learning opportunity, anywhere, anytime” in New South Wales schools is in jeopardy according to an audit report showing that many public schools rely on ageing ICT equipment and inadequate wireless networks....

Integrators sought for last stage of LMBR rollout
02/08/2016

Topics: IT Services; Digital Transformation; NSW.

The New South Wales Department of Education (DoE) is seeking a panel of suppliers to migrate the legacy payroll and HR systems of 2200 schools and corporate organisations to the Learning Management and Business Reform (LMBR) human resources and payroll system...

Integrators sought for last stage of LMBR rollout
02/08/2016

Topics: IT Services; Digital Transformation; NSW.

The New South Wales Department of Education (DoE) is seeking a panel of suppliers to migrate the legacy payroll and HR systems of 2200 schools and corporate organisations to the Learning Management and Business Reform (LMBR) human resources and payroll system...

Paper-based education processes bite the dust
21/07/2016

Topics: Software; IT Services; Digital Transformation; SA; NSW.

In a bid to reduce the administrative burden of paper-based systems, and better reflect new student learning requirements, jurisdictions across the country are increasingly looking to digitise costly manual processes...

Paper-based education processes bite the dust
21/07/2016

Topics: Software; IT Services; Digital Transformation; SA; NSW.

In a bid to reduce the administrative burden of paper-based systems, and better reflect new student learning requirements, jurisdictions across the country are increasingly looking to digitise costly manual processes...

TAFE NSW scrap $67m student management system
17/06/2016

Topics: Software; ICT Strategy; Cloud; NSW.

TAFE NSW will discontinue using the troubled Student Administration and Learning Management (SALM) system by January 2018...

TAFE NSW scrap $67m student management system
17/06/2016

Topics: Software; ICT Strategy; Cloud; NSW.

TAFE NSW will discontinue using the troubled Student Administration and Learning Management (SALM) system by January 2018...

Virtual classrooms to support LMBR rollout
02/09/2015

One of the largest business transformation programs ever undertaken by the New South Wales Department of Education...

Virtual classrooms to support LMBR rollout
02/09/2015

One of the largest business transformation programs ever undertaken by the New South Wales Department of Education...

Health likely the big ICT beneficiary of Baird Budget
01/05/2015

The lead up to the March NSW state election saw a raft of ICT-related commitments made by Premier Mike Baird and...

NSW virtual high school begins classes
16/02/2015

Aurora College, NSW’s first completely digital secondary school, has commenced classes this year for gifted rural and remote children with specialist interests....

Schools driven towards BYOD
01/08/2014

The June end of the Federally-funded national Digital Education Revolution program (the DER Program) has left State Education Departments contemplating how to fill the void left by its loss, with Bring Your Own Device (BYOD) measures emerging as a possible long term solution to the Federal funding cutbacks.

 

A more extensive version of this article first appeared as Intermedium’s In Focus # 8 on 21 July 2014.

 ...

NSW Education goes even more mobile
25/07/2014

In yet another sign of the gathering pace of the use and support of mobile devices in the school system, the NSW Department of Education and Communities (DEC) has awarded software provider Softlink $10.5 million over six years for a browser-based school library management system.

The contract announcement follows close on the heels of a major new initiative funding for DEC in the NSW Budget. Intermediumanalysis indicates that DEC received 10% of the $784.33...

NSW not achieving best price in telco deals
27/06/2014

The NSW Auditor-General, Grant Hehir, has found that NSW agencies have “consistently” failed to negotiate the best price for telecommunications services with suppliers.

A report, “Making the most of government purchasing power – telecommunications”, handed down by Hehir found that most agencies “do not have the level of expertise in procurement, contract management and expense management that is needed in this fast-changing telecommunications area to achieve value for...

NSW Department seeks suppliers for TAFE Online Solution
28/04/2014

The NSW Department of Education and Communities (DEC) is looking to a broader market after a previous Request for Quotation (RFQ) to restricted number of suppliers did not result in an awarded contract. Respondents to the initial RFQ are invited to respond to the Request for Proposal (RFP).

The RFP by the DEC states that a single supplier is preferred, however there could potentially be multiple suppliers. It is expected...

GovDC to “change the paradigm”: DFS CIO
15/04/2014

An overwhelming need to work with industry to deliver cloud based solutions was articulated by 3 CIOs from the NSW Department of Finance and Services (DFS) in relation to the scheduled migration to GovDC.

 

Addressing an AIIA forum held on 11th April, DFS CIO Malcolm Freame stated that the Department is “looking for industry to come help us innovate in a way that will make progression quicker or easier than if we try to do that ourselves.”

Anticipating the move to GovDC, Office of State...

Budget 2013-14: NSW finally funds reform promises
18/06/2013

The NSW Police Force has pocketed $74 million in new ICT allocations in the NSW Government’s 2013-14 State Budget, while NSW Health will have to wait for another year at least to see money come through for its major ICT infrastructure reform program.

In 2013-14 the NSW Police Force will embark upon a $44.8 million technical migration of its Computerised Operational Policing System (COPS) to a modern database, to be completed by 2016.

In September 2011, the first stage of the COPS modernisation process was completed when WebCOPS, developed in partnership with Fujitsu,...

NSW Education Department selects its Microsoft LAR
14/03/2013

The NSW Department of Education and Communities (DEC) has appointed Insight Enterprises as its Microsoft Large Account Reseller (LAR) for the next four years, in an $89.3 million deal.

Insight Enterprises will provide Microsoft software and software licensing to schools, TAFEs and the Department’s corporate communities under the four-year agreement.

Expiring in December 2017, the contract covers a significant ICT provision to one of the largest agencies in...

NSW Education Department “not ready” for the cloud
07/12/2012

The NSW Department of Education and Communities’ (DEC) Michael McMahon, has told a NSW Parliamentary inquiry into ICT procurement that the agency is not yet ready to make the transition to as-a-service models of IT provisioning, but that it aspires to get there in the future.

“It is absolutely something that we are looking to do going forward,” said McMahon, who is General Manager of the Department’s major Learning Management...

NSW Health kicks off data centre migration with RFQ
16/08/2012

NSW Health has taken the first steps in its transition to one of two new data centres being built by Metronode for the use of the NSW Government, approaching the market for a migration plan.

NSW Health and the Department of Education and Communities (DEC) will be the primary anchor tenants for the soon-to-be-completed data centres, which form the centrepiece of a major initiative aimed at consolidating all of the Government’s data centre needs into two purpose built facilities.

A restricted Request for Quotations (RFQ) has been issued to suppliers who are members of...

Schott Report is a game changer for NSW Government ICT
10/08/2012

Releasing the final report of the NSW Commission of Audit in Sydney yesterday, Premier Barry O’Farrell joked that while it was important, the 425 page document was unlikely to push Olympic triumphs off the front pages of the major newspapers.

But for the ICT industry the reverberations of the report are set to transform the way that they sell to the State’s public sector.

The Commission of Audit, known within Government circles as Schott 2...

NSW Data Centre lease finally signed for $182 million
25/05/2012

NSW Finance and Services Minister Greg Pearce today presided over the signing of a $182 million, ten year data centre lease with Metronode following a tender process that has taken more than two years to reach this point.

“It is important to get to the stage where we are able to sign this data centre contract. We did go through some wobbles as we went along,” Pearce acknowledged prior to the official signing at the Department of Finance and Services (DFS) this morning.

The contract value covers data centre services, security, inter-site network, on-site cabling...

Accenture wins $109 million contract to finish LMBR
01/03/2012

Accenture has won a $108.6 million contract to oversee the final stages of the Department of Education and Communities’ (DEC) troubled Learning Management and Business Reform (LMBR) project.

The recently published contract will position Accenture as the project’s Transformation Service Provider, responsible for overseeing the replacement of all finance, HR, payroll and student administration systems at NSW schools, TAFE institutions and state and regional...

NSW Government confirms commitment to shared services Blueprint
27/06/2011

The NSW Minister for Finance and Services, Greg Pearce, has confirmed to Intermedium that the whole-of-government shared services program initiated under the previous administration will be continued by the Coalition.

“The Government is committed to the Corporate and Shared Services Strategy.  ServiceFirst will be the Government’s multi-tenanted shared service provider, with larger clusters retaining their own shared services provider arrangements,” said Pearce, referring to the 2010 Blueprint for Corporate and Shared Services.

While Pearce...

NSW Machinery of Government changes will impact shared services
18/04/2011

The twelve Super Departments which formed the NSW bureaucracy have been slimmed down to nine, with some state agencies changing hands, and others finding themselves dissolved altogether.

This Machinery of Government (MoG) change impacts the shared services structure within the state government, although the full extent will not be clear until the MoG arrangements for the NSW Police Force as well as the emergency services are better understood.

The new list of super departments, or ‘Principal Departments’ as they are labelled in the...

CSV

Purpose

The Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school. It also works with Aboriginal communities to promote social, economic and cultural wellbeing via its Aboriginal Affairs division.

Last Updated: 19/12/2018

Key Objectives

The department's Strategic Plan 2018-22 lists ten goals:

  1. All children make a strong start in life and learning and make a successful transition to school.
  2. Every student is known, valued and cared for in our schools.
  3. Every student, every teacher, every leader and every school improves every year.
  4. Every student is engaged and challenged to continue to learn.
  5. All young people have a strong foundation in literacy and numeracy; deep content knowledge; and confidence in their ability to learn, adapt and be responsible citizens.
  6. All young people finish school well prepared for higher education, training and work.
  7. Education is a great place to work and our workforce is of the highest calibre.
  8. Our school infrastructure meets the needs of a growing population and enables future-focused learning and teaching.
  9. Community confidence in public education is high.
  10. Our education system reduces the impact of disadvantage.
Last Updated: 19/12/2018

Staff

Staff Type Number Last Updated
Total Agency Staff - Headcount
97,076 (June 2017)
19/12/2018
Total Agency Staff - Full Time Equivalent
90,687 (June 2017)
19/12/2018
Number of IT Staff (internal)
Not Available
19/12/2018
Number of IT Contractors
Not Available
19/12/2018
CSV

Budget

Name of ICT Division

Corporate Services division is responsible for identifying and providing ICT to students, teachers and staff in schools across the state. It also contains the Shared Services branch HR/Payroll (LMBR) branch.

Last Updated: 19/12/2018

ICT Environment

Applications:
  • Office 365
  • G Suite
  • Adobe software packages
  • Expense Management System Solution for DoE, managing Purchasing Cards;
  • SAP-based finance software
  • SAP-based HR and payroll systems
  • Tribal ebs4-based Student Administration and Learning Management (SALM) system
  • Electronic Leave Application Systems (ELAPS)
  • Electronic Casual Pay Claim System (ECPC)
  • Electronic Teacher Accreditation Management System
  • Recruitment System (ECS TALEO)
  • ESRI ArcGIS Software
  • Schools Library System (SLS)
  • Equinix Internet and Cloud Exchange
  • Splunk Enterprise Software
  • SAP Custom Development Solution
  • Nokia Checkpoint Firewalls
  • VMWare Enterprise Licence
  • TRIM Records Licence
  • Liferay Enterprise Portal Software
Infrastructure:
  • SAP HANA infrastructure
Hardware:
  • BlueCoat network content filtering and caching hardware;
  • Technology for Learning allocates 120,000 computers to NSW public schools in a four year cycle. From 2012-13, the program rolled out:
    • 28,000 laptop computers, and
    • 30,000 computers plus associated infrastructure and equipment.
Last Updated: 19/12/2018

Future ICT Directions

DoE's Strategic Information Technology Plan 2016-19 identifies the following future ICT directions:

  1. Customer centric technology services: to provide consistent quality services that supports world class learning experiences and business operations and productivity.
  2. Strong and transparent governance: to provide an inclusive and clear governance framework that supports accountability and addresses the needs of our customers.
  3. Common, scalable technology for all: to provide a common, secure, reliable sustainable and scalable technology foundation that is fit for purpose and cost-effective.
  4. Standardised integration of services that enable information sharing: to provide a standard integration technology platform that enables information sharing in a secure manner, whilst protecting individual and corporate privacy.
  5. Enterprise services that transform our business: to provide corporate applications that innovate and transform our business and deliver a teaching and learning environment that is world best, nation best.
  6. Technology platforms to enable evidence based decision making in the learning and teaching and corporate environments: to provide the technology platform for information collation, analysis and reporting in support of operational and strategic decision-making.
  7. Fusion of virtual and physical learning spaces that enable future focused learning: to ensure that virtual and physical environments are integrated through enhanced Technology for Learning services, providing cost effective learning spaces that can be easily scaled and supported.
  8. Work in partnership with learning professionals, business leaders and technology providers to enhance learning experiences and enable DoE strategies: to continually align organisational capacity, capability to deliver information technology services required to meet DoE objectives.

 

Last Updated: 19/12/2018

Outsourcing Overview

The Department of Education has the following identified outsourcing arrangements:

  • Telecommunication services -- Telstra;
  • Email gateway services -- Telstra;
  • Data centre migration services -- IBM.
Last Updated: 19/12/2018

Shared Services Overview

The Department of Education currently recieves shared services from Business Services (formerly known as Businesslink). On 1 July 2014, Businesslink was merged with the Department of Family and Community Services (FACS), and now sits under the department's Corporate Services division. "Services include a broad range of core, transactional and value-added services, specialising in areas such as Finance, Human Resources, Information Technology, Projects, Property, Workforce and Business services."

 

The department also has its own internal shared services unit. The Blueprint for Corporate and Shared Services, released by the NSW Department of Premier and Cabinet in July 2010, stressed that corporate services in NSW are to be consolidated per agency cluster, and five clusters (Education; Health; FACS; Transport; and Justice) are to establish their own internal shared services units. The remaining clusters (Trade & Investment; Planning and Environment; Premier & Cabinet; Office of Finance and Services; and Treasury) are to source corporate services from Unisys and Infosys, who took over the service provision responsibilities of ServiceFirst in 2015.  

Last Updated: 19/12/2018

Current Shared Service Arrangements

Businesslink

Scope of Shared Services:

Businesslink's responsibilities in the realm of ICT (which have now been transferred to Business Services) are:

  • End user support;
  • systems support;
  • operations management;
  • systems design and development;
  • systems and infrastructure management;
  • consulting and project management;
  • data centre operations;
  • disaster recovery;
  • IT security management and advisory services; and
  • centralised IT procurement.
Last Updated: 19/12/2018
CSV

Key Contracts

Solid State Storage

Objective/Business Case:

Solid State Storage will provide additional storage capacity using high performance Solid State technology to cater for a number of very high IO workloads, while also leveraging inline de-duplication and compression features of these arrays to reduce the storage footprint of certain large applications.

Cost:
$1,324,577
Start Date:
11/05/2016
End Date:
10/05/2021
Vendor(s):
KATANA1
Commentary:

N/A

Last Updated: 19/12/2018

  BOSTES Data Centre Migration and Outsourcing of Services

Objective/Business Case:

The NSW Government Data Centre Strategy aims to consolidate all NSW Government Agencies’ Data Centres and Computer Rooms into two modern, reliable, energy efficient, secure and fit for purpose Data Centres (The Metronode Data Centres - located at Silverwater and Wollongong).

Cost:
$23,802,469
Start Date:
25/03/2015
End Date:
24/03/2020
Vendor(s):
IBM
Commentary:

N/A

Last Updated: 19/12/2018

Schools Library System (SLS) for all NSW Public Schools

Objective/Business Case:

Schools Library System (SLS) for all NSW Public Schools

Cost:
$10,515,752
Start Date:
15/06/2014
End Date:
15/06/2020
Vendor(s):
SOFTLINK
Commentary:

N/A

Last Updated: 19/12/2018