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Australian Taxation Office

Click any of the items below to open for more detail:


Contact Salutation Name Title Telephone Email Source Last Updated
The Honourable
Josh Frydenberg
Treasurer 02 6277 7340 josh.frydenberg.mp@aph.gov.au

Australian Parliament House

Senator the Honourable
Alan Tudge
Minister for Population, Cities & Urban Infrastructure 02 6277 7790 alan.tudge.mp@aph.gov


The Honourable
Michael Sukkar
Minister for Housing & Assistant Treasurer 02 6277 7230 michael.sukkar.mp@aph.gov


Minister Assisting
Senator the Honourable
Zed Seselja
Assistant Minister for Finance, Charities &Electoral Matters 02 6277 3187 senator.seselja@aph.gov.au


Minister Assisting
The Honourable
Jane Hume
Assistant Minister for Superannuation, Financial Services & Financial Technology 02 6277 3123 senator.hume@aph.gov


Head of Agency
Chris Jordan
Commissioner of Taxation 13 28 69 (Switch) chris.jordan@ato.gov.au

Australian Government Directory

Head of Corporate Services
Melinda Smith
Chief Service Delivery Officer, Service Delivery Group 13 28 69 (Switch) melinda.smith@ato.gov.au

Australian Government Directory

Head of Information Technology
Ramez Katf
Chief Information Officer 13 28 69 (Switch) ramez.katf@ato.gov.au

Australian Government Directory

Other IT Personnel
Matthew Hay
Deputy Commissioner, Enterprise Capabilities 13 28 69 (Switch) matthew.hay@ato.gov.au

Australian Government Directory

Other IT Personnel
John Dardo
Deputy Commissioner, Digital Delivery 13 28 69 (Switch) john.dardo@ato.gov.au

Australian Government Directory

Other IT Personnel
Marek Rucinski
Deputy Commissioner, Smarter Data Program 13 28 69 (Switch) marek.rucinski@ato.gov.au

Organisation Chart

Other IT Personnel
Jamie Norton
Assistant Commissioner & Chief Information Security Officer 13 28 69 (Switch) jamie.norton@ato.gov.au


Other Senior Personnel
Jane King
Deputy Commissioner, Machinery of Government Transition 13 28 69 (Switch) jane.king@ato.gov.au

Australian Government Directory


Intermedium Articles

Spend money to make money: Revenue agencies investing in analytics

Treasuries across Australia have received $350 million in budget funding over the past two years to upgrade the IT systems that underpin state, federal and territory revenue bases. ...

Is the ATO up for Keenan’s challenge?

The Australian Taxation Office (ATO) is occupying an increasingly central position in Australia’s digital transformation journey, with its leading role in the Whole-of-Government (WofG) digital identity project only a part of the huge tech momentum within the agency

Fortunes changing for Commonwealth’s top suppliers

Decade-long contracts with numerous amendments may become increasingly rare due to changing procurement policy and ethos in government...

Estimating the size of the federal cloud market

The recent release of the Digital Transformation Agency’s (DTA) Secure Cloud Strategy should see the federal cloud market rise in the coming months, but by how much? Intermedium takes a look at the present landscape...

The rise of voice activated govt services

Australian government agencies are increasingly leveraging artificial intelligence-enabled technologies – including voice based digital assistants – to improve the way citizens and government interact, with Transport for NSW (TfNSW) now employing the technology to improve commuter journeys...

ATO, DHS upping their virtual assistant game

Virtual assistants are playing an increasingly pivotal role in the Federal Government’s major customer service agencies’ back and front office operations...

Lead: Instability at the ATO to cue IT repairs

In the wake of the alleged fraud involving the family of former Australian Taxation Office Deputy Commissioner Michael Cranston, Commissioner Chris Jordan said that the ATO will “remain open to looking at whether our processes, controls or systems need to be bolstered” in the interests of restoring the public’s trust in the agency. 

Preparing agencies for the next WannaCry

The Federal Government may have emerged from the WannaCry ransomware attack unscathed, but an enduring culture of non-compliance with mandatory threat mitigation strategies will require meaningful change within agencies to secure future cyber resilience...

NSW deepens digital partnership with Feds

The NSW Government’s customer service agency Service NSW has plugged into the Federal Government’s new Business Registration Service to offer a seamless service experience, deepening the interjurisdictional partnership between the two governments.

It is part of a wider plan by the Federal Government to...

Budget 2017 backs next wave of digital transformation

Whole-of-Government (WofG) platforms, data analytics and cybersecurity have seen a huge kick in the 2017-18 federal budget, with significant funding flowing to ICT-related initiatives in health, law enforcement and immigration and border protection.

After lacklustre ICT initiative funding in the 2016-17 budget, the government has regained its ICT focus to...

Biggest MOM buyer all tied up till 2020

The biggest buyer of Major Office Machines (MOM) across the Federal Government has cemented ties with Konica Minolta for another three years after signing a $79.14 million contract under the new Whole-of-Government MOMs Panel.

This leaves only two of the five tier one agencies without a significant active MOM contract...

What’s behind the ICT spending surge?

ICT spending reached unprecedented levels across the Federal Government in 2015-16, surpassing $9 billion for the very first time. But was this a once-off, and where did the money fall?...

Cybersecurity audit reveals flawed agency self-assessments

Topics: Cybersecurity; Fed.

Two of the largest Federal Government agencies continue to be “vulnerable to external attacks”, after a follow-up cybersecurity audit found the Australian Taxation Office (ATO) and Department of Immigration and Border Protection (DIBP)...

Labour hire market exceeds $1 billion in 2015-16

Topics: Labour Hire; IT Services; Fed.

Federal Government agencies signed more than $1.2 billion worth of ICT labour hire contracts last financial year, according to Intermedium’s Analyse IT tool, continuing the upward trend in labour hire expenditure since...

The rise of the government services avatar

Topics: IT Services; Software; Digital Transformation; Data Analytics; Fed.

With the availability of intelligent virtual assistants like Siri, Cortana and Google Now fundamentally changing the service expectations of citizens, Federal Government agencies are increasingly looking to cognitive computing and natural language processing to...

How data is transforming the Public Sector

In Focus 19

Data is increasingly being used to inform decisions in government, and to help cut costs and deploy resources more efficiently...

2016 budget winners: Health, Human Services, AGs

Mass ICT investment in the 2015-16 budget has seen a more modest output from the federal government this time round, with three initiatives with a considerable ICT component receiving funding over $100 million...

APS favours own for first 2016 CIO appointments

Despite Professor Shergold’s call for more diversity within the senior ranks of the Australian Public Service (APS), the first five changes to Chief Information Officer positions in 2016...

ATO expands biometrics to mobile

Nuance Communications’ voice authentication solution is now available on the Australian Taxation Office mobile application, removing the need for taxpayers to prove their identity with passwords and security questions.

Finance flexible on shared services reform

Over 200 industry representatives attended the Department of Finance’s briefing on the Commonwealth’s Shared and Common Services Programme possibly the...

MYEFO from an ICT perspective: What you need to know

Ongoing attempts by the Federal Government to tackle welfare fraud and tax evasion has seen data analytics receive the only substantial injection of funding...

ATO unveils initiative to drive digital adoption

The proposed ‘Digital by default’ initiative of the Australian Taxation Office (ATO) requires that the majority of taxpayers use digital services when transacting with the agency

ATO, HP Centralised Computing contract grows to $1.2 billion

HP’s mammoth centralised computing contract with the Australian Taxation Office has ballooned

ATO customers voice their support for biometrics

Over 760,000 Australian Taxation Office (ATO) customers have opted to use the agency’s new voice biometrics service

ATO-Optus MNS contract grows to $637 million

The Australian Taxation Office’s nine-year managed network services contract with Optus has grown to more

Canberra on the hunt for CIOs

A number of Australian Government agencies have recently begun the search for new CIOs to oversee...

In Focus 14: Digital transformation sweeps through government

A digital transformation agenda is being pursued by governments across Australia, with a focus on leveraging internet technologies to promote “anytime, anywhere” access to public sector services, and simplifying...

ATO names IT contractor services panellists

Clicks IT Recruitment, Clarius Group, Paxus, Peoplebank, and Talent International (ACT) have been announced as the

DTO trusted digital identity framework moves forward

A request for Information (RFI) has been issued by the ATO for a Relationship Authorisation...

ATO, DIBP lead the way in eGovernance

The winners of this year's Excellence in eGovernment Award have been announced

Permanent appointment to ATO CIO role now underway

The Australian Taxation Office (ATO) posted an advertisement on Monday 11 May 2015 to permanently

Data analytics on the rise at the ATO

The use of data analytics will feature prominently in the Australian Taxation Office’s (ATO) future as it embarks on its Reinventing the ATO Blueprint program, according to recently appointed Chief Information Officer (CIO) Jane King.

e-Tax eliminated, self-assessment automated in ATO reinvention

The Australian Taxation Office’s nearly 20-year-old e-Tax system is “hanging up its e-boots” after the 2015 tax period, Tax Commissioner

ATO invites suppliers to apply for data analytics MUL

Data scientists, enterprise analytics capabilities, online analytics, high performance analytics, data storage...

ATO provides suppliers with key documents ahead of data analytics MUL ATM

Suppliers will soon have the opportunity to apply for inclusion on the Australian Taxation Office’s (ATO)

King interim ATO CIO post Gibson

The Australian Tax Office’s (ATO) loss of both its long-standing Chief Information

New ATO IT Contractor Panel to bookend ICT Services Panel

Hot on the heels of the Treasury Portfolio-wide ICT services panel Request

ATO moves further down the path to digitisation

A record 2.8 million taxpayers lodged their 2013-14 tax returns using e-tax, the Australian Tax Office’s (ATO) online submission system.  Another 745,200 lodged their return via MyTax, according to the agency’s 2013-14 annual report.

ATO to adopt SaaS vendor management system

A software-as-a-service (SaaS) vendor management system to manage the Australian Taxation Office’s (ATO) contingent labour workforce could be rolled-out to other agencies through a piggybacking clause.

Spate of CIO changes impact Canberra

The revolving door on the supplier side of the IT industry has been spinning...

Accenture strongest SI performer in Federal market over last five years

In the latest in a long line of contracts at the Australian Taxation Office (ATO), Accenture has secured a twenty-one

CIOs cite predictive, service and risk uses for data analytics

The increasing government use of data analytics was the subject of panel discussions at the Technology in Government Summit on 4 – 5 August 2014. Panelists, including Australian Taxation Office (ATO) CIO Bill Gibson, NSW Fire and Rescue CIO Richard Host, and Department of Immigration and Border Protection (DIBP) First Assistant Secretary Risk Fraud and Integrity, Gavin McCairns outlined their agencies’ recent applications of data analytics. The common thread was the desire to be more client focused, efficient, and effective in service...

ATO as data service provider?

The ATO could play a greater role as service provider of depersonalised data due to its vast collection of electronic records, according to its Chief Information Officer Bill Gibson.

Gibson made the comments at the Technology in Government conference in Canberra last week, joining panelists from the Department of Immigration and Border Protection, Geoscience Australia and SAS, in a discussion titled ‘The big data opportunity’.  

The comments are in line with the...

ICT security the new focus as agencies look for fixes

Resource constraints, competing operational priorities, and lack of access to specialist ICT skills have been cited as the key impediments to implementing recommended strategies to guard against cyber attacks by the Federal government agencies which were subject to adverse findings in a national audit of agency ICT security. The findings come only weeks after an independent review blamed the Department of Immigration and Border Protection (DIBP) for a data security breach that has caused the Government significant reputational damage.

The Australian National Audit Office (ANAO)...

Federal Agencies hang onto panels, despite rationalisations elsewhere

According to Intermedium data, there are 263 current ICT panels in place across Federal Government agencies, spanning the procurement of IT Services, Hardware, Software and Telecommunications,  at a time when there is heightened scrutiny and challenge to the role of fixed term panels. 68 of these have contract expiry dates that fall before 30 September 2014, according to Intermedium research.

Abul Rizvi, Deputy Secretary of the Department of Communications, indicated that “the government is concerned with the level of red tape around ICT procurement, and certainly wants...

ATO’s MyTax to simplify tax returns

Treasurer Joe Hockey has announced that 1.4 million taxpayers will be freed from the hassle of completing a tax return with the unveiling of the ATO’s new system to pre-fill tax returns.

The new system, to be known as MyTax, will allow people to lodge their 2013-14 tax return through a smartphone, tablet or computer, according to the media release.

The ATO did not approach the market for the development of the new system.

“The system changes for MyTax are being managed internally...

ATO proves it is serious about contractor procurement reform

With a Request for Information (RFI) for its IT Contractor Procurement Reform Program currently in the market, the Australian Taxation Office (ATO) has reduced its IT Contractor Panel by almost half.  The ATO has advised 21 of the previous 48 suppliers that they will not be offered an extension when the initial term of the panel expires in July.  

The ATO is seeking to make working with it simpler and more cost effective for industry and in return is looking to achieve greater efficiency and cost savings, according to the RFI notice published on AusTender.  It...

The biggest year on record: Tax Office spends $2.1 billion on ICT

In 2010-11, the Australian Tax Office (ATO) commenced nearly $2.1 billion worth of ICT contracts and contract extensions.

This figure exceeds the annual gross domestic product of Greenland.

It is the largest ICT contracting total for a single agency since Intermedium began its ICT contracts database in 2004.

This points to it being the highest annual ICT contracting total ever recorded by a government agency in Canberra.

Intermedium’s figure is an...

HP Enterprise Services wins final ATO outsourcing arrangement contract

The Australian Tax Office (ATO) has confirmed that it intends to continue its long-standing relationship with HP Enterprise Services (formerly EDS), naming the supplier as the preferred tenderer for its Centralised Computing Services (CCS) needs.  

A spokesperson for the ATO has told Intermedium that “earlier this year the ATO commenced negotiations with HP Enterprise Services Australia Pty Ltd and IBM Australia Limited.

“As a result of these, it was determined that the solution presented by HP Enterprise Services currently represents the best...

ATO furthers Change Program defence case

The Australian Tax Office (ATO) has put forward its side of the story on the much maligned Change Program in its recently released annual report 2009-10.

The report charts both the achievements and challenges experienced in the implementation of the project, which includes the consolidation of the many and varied tax processing systems into a single Integrated Core Processing (ICP) system. 

Tax Commissioner Michael D’Ascenzo writes in the report that “2009-10 was a watershed year in...

ATO Change Program’s Case Management System gets overall audit thumbs up

In what must come as a breath of fresh air for the Australian Tax Office (ATO), an ANAO audit of the ATO Change Program’s Client Contact - Work Management -Case Management system (CWC) component has found a number of ICT achievements including improved client interactions and administration.

CWC uses Siebel (now Oracle) off-the-shelf Customer Relationship Management software to provide its core functionality.

However, despite the overall positive nature of the findings, the audit also found that there is “scope for improvement”.  

Among other...

Tax Office defends the ICT change program at Senate Estimates

Senior officials of the Australian Tax Office (ATO) faced a Senate Estimates hearing on 1 June at which they were grilled about delays and problems in the implementation of the ATO ICT Change Program, which was cut over on the Australia Day weekend in January 2010.

Tax Commissioner Michael D’Ascenzo and Second Commissioner David Butler acknowledged the problems associated with the rollout of the program.  As of 1 June 2010, the ATO had received 17,000 complaints (out of 3.4 million returns) from tax agents and taxpayers about their personal returns, a five-fold increase...

Tax Office Change Program and the Henry Review


In the 2008-09 Annual Report, Commissioner of Tax, Michael D’Ascenzo, signalled that the Australian Tax Office’s (ATO) Change Program should be close to over by the end of this year, however the current IT difficulties may require a revision to this estimate.

According to the ATO website, the last phases of Release 3 will start July 2010.  The Commissioner stated in his Overview...

Red tape slashed on excise administration with transfer to Tax Office

For more than two decades, the possibility of the Australian Taxation Office (Tax) taking responsibility for the collection of excise duty has been periodically raised, and then quashed.

This time, however, it seems that arguments for the move have won out. A joint release from Nick Sherry, Lindsay Tanner and Brendan O’Conner on 30 November 2009 announced that Tax will take responsibility for the administration of all excise-equivalent...

ATO’s desktop tender process rumoured on hold

Vendor disquiet over the fate of the Australian Tax Office’s major desktop and service desk Approach to the Market have eased with the ATO quashing rumours that the exercise had been put on ‘indefinite hold.’

After a period of unease during which doubts about the program surfaced, tenderers are now convinced the tender will go ahead. The tender process was one of three such intended ‘approaches’ (along with...

Future of Data Matching at the ATO

Responding to a recent Audit report, the Australian Tax Office has indicated that it will develop a five year corporate and strategic plan for the acquisition and use of external data for data matching, and continue to review options to improve its key identity matching facility.

The report The ATO's Use of Data Matching and Analytics in Tax Administration identifies scope to improve ATO's corporate and strategic management of data matching and analytics capability. The ATO has also agreed with one of the report's recommendations to improve the integrity of key tax...

ATO Commences New Outsourcing Project

Boston Consulting Group (BCG) has been appointed as adviser to the Australian Tax Office (ATO) for its procurement to replace the long-standing IT Outsourcing Contact with EDS. The $708,400 contract for "ICT Sourcing Consultancy Services" was awarded to BCG after a selective tender process. It will run from 7 July 2007 to 30 June 2008, when the ATO's contractual arrangement with EDS is due to finish (unless the ATO exercises its rights to extend its arrangement with EDS).

The revised Services Agreement with EDS, which went into effect on 1 July 2005, gives the ATO an...


The ATO’s purpose is to contribute to the economic and social wellbeing of Australians by fostering willing participation in the tax and superannuation systems.

Last Updated: 02/06/2020

Key Objectives

The ATO has 9 strategic objectives, grouped into five perspectives:


  • G1: To build community confidence by sustainably reducing the tax gap and providing assurance across the tax and superannuation systems.
  • G2: To design for a better tax and superannuation system to make it easy to comply and hard not to.


  • C1: Our client experience and interactions are well designed, tailored, fair and transparent.
  • C2: We work with and through others to deliver efficient and effective tax and superannuation systems.


  • W1: We are a high‑performing, responsive and professional workforce with the right culture and capability to deliver now and for the future.
  • W2: We provide the right tools and workspace so staff can deliver the best client experience.


  • O1: We use data, information and insights to deliver value for our clients and inform decision‑making across everything we do.
  • O2: Our technology and digital services deliver a reliable and contemporary client experience.


  • F1: We strive for operational excellence to achieve efficiency and quality outcomes.
Last Updated: 02/06/2020


Staff Type Number Last Updated
Total Agency Staff - Headcount
17,191 (30 June 2019) (Additional 5.300 contingent labour)
Total Agency Staff - Full Time Equivalent
Number of IT Staff (internal)

Name of ICT Division

Enterprise Solutions and Technology Group

Last Updated: 02/06/2020

ICT Environment

  • 'Online services for agents' system
  • myGovID (as part of GovPass)
  • the Relationship Authorisation Manager (RAM)
  • Member Account Attribute Service
  • Member Account Transaction Service
  • Departing Australia Superannuation Payment online system
  • the Australian Business Register;
  • MyTax digital service;
  • ABR Explorer (an online reporting and analytical tool -- went live 2016);
  • a new website virtual assistant (‘Alex’) to answer a growing range of general tax enquiries. Alex went live in March 2016, following public testing on the ATO Beta website;
  • Practitioner Lodgment Service (PLS -- practice management software for tax agents)
  • expanded pre-filling of third-party data in tax returns (via myTax and PLS)
  • new, interactive, Standard Business Reporting (SBR) platform
  • ATO app;
  • Electronic Commerce Interface;
  • Electronic Lodgement Service;
  • Tax Agent Portal;
  • BAS Agent Portal;
  • Online Access Manager (OAM);
  • AUSkey System;
  • ABR Online Services;
  • e-Tax;
  • Super Report;
  • Electronic Superannuation Audit Tool (eSAT);
  • Microsoft Azure Cloud;
  • Microsoft Windows Server/software;
  • Adobe Software;
  • Micro-focus Software; and
  • VMWare Software.
  • DellEMC Desktop and Laptop Refresh
Last Updated: 02/06/2020

Future ICT Directions

According to the Department's 2018-19 Annual Report, the future ICT Initiatives include:

  • Provide more real-time transactions enabled by data, including new data from employers on tax and superannuation obligations;
  • Continue to enhance how clients interact through the department digitally through the implementation of myGovID and authorised changes; and
  • Single Touch Payroll: Continuing to it's final stages.

Strategic Initiatives in the Report include:

  • Digital identity: implement GovPass components to replace AUSkey and deliver the identity solution for individuals;
  • Improving the ATO IT systems: Modernise our key systems, infrastructure and services to improve their resilience, availability and security;
  • Security capabilities: strengthen our ability to monitor, detect and respond to cyber and other security threats; and
  • Single client accounting system (ASFP): consolidate our accounting systems to deliver a single account processing system and allow a whole-of-client account view.
Last Updated: 02/06/2020