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Australian Taxation Office

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Contacts

Contact Salutation Name Title Telephone Email Source Last Updated
Minister
The Honourable
Josh Frydenberg
Treasurer 02 6277 7340 josh.frydenberg.mp@aph.gov.au

Australian Parliament House

15/11/2018
Minister
Senator the Honourable
Mathias Cormann
Minister for Finance and the Public Service 02 6277 7400 senator.cormann@aph.gov.au

Australian Parliament House

15/11/2018
Minister
The Honourable
Craig Laundy
Minister for Small & Family Business, the Workplace & Deregulation 02 6277 4235 craig.laundy.mp@aph.gov.au

Australian Parliament House

15/11/2018
Minister Assisting
Senator the Honourable
Zed Seselja
Assistant Minister for Treasury and Finance 02 6277 3187 senator.seselja@aph.gov.au

Australian Parliament House

15/11/2018
Minister Assisting
The Honourable
Stuart Robert
Assistant Treasurer 02 6277 7230 stuart.robert.mp@aph.gov.au

Australian Parliament House

15/11/2018
Head of Agency
Mr.
Chris Jordan
Commissioner of Taxation 02 6216 1111 (Switch) chris.jordan@ato.gov.au

Australian Government Directory

15/11/2018
Head of Corporate Services
Ms.
Melinda Smith
Chief Service Delivery Officer, Service Delivery Group 02 6216 1111 (Switch) melinda.smith@ato.gov.au

Australian Government Directory

15/11/2018
Head of Information Technology
Mr.
Ramez Katf
Chief Information Officer 02 6216 1111 (Switch) ramez.katf@ato.gov.au

Australian Government Directory

15/11/2018
Other IT Personnel
Mr.
Matthew Hay
Deputy Commissioner, Enterprise Capabilities 02 9354 3900 matthew.hay@ato.gov.au

Australian Government Directory

15/11/2018
Other IT Personnel
Mr.
John Dardo
Deputy Commissioner, Digital Delivery 02 4724 0868 john.dardo@ato.gov.au

Australian Government Directory

15/11/2018
Other IT Personnel
Ms.
Sue Sinclair
Deputy Commissioner, ATO Corporate, Corporate & Enabling Services Group 02 6216 1785 suzanne.sinclair@ato.gov.au

Australian Government Directory

15/11/2018
Other IT Personnel
Mr.
Marek Rucinski
Deputy Commissioner, Smarter Data Program 02 6216 1111 (Switch) marek.rucinski@ato.gov.au

Organisation Chart

15/11/2018
Other IT Personnel
Ms.
Susan Monkley
CTO and Deputy Commissioner, Technology, Architecture and Security 02 6216 1111 (Switch) susan.monkley@ato.gov.au

LinkedIn

15/11/2018
Other IT Personnel
Ms.
Irene Birt
Assistant Commissioner, Enterprise Capabilities 02 6216 4100 irene.birt@ato.gov.au

Australian Government Directory

15/11/2018
Other IT Personnel
Ms.
Kristy Dam
Assistant Commissioner, EST Strategy, Innovation & Information Management 02 6216 4789 kristy.dam@ato.gov.au

LinkedIn

15/11/2018
Other IT Personnel
Mr.
Jamie Norton
Chief Information Security Officer & Information and Cyber Security Assistant Commissioner 02 6216 1111 (Switch) jamie.norton@ato.gov.au

LinkedIn

15/11/2018
Other Senior Personnel
Ms.
Michelle Crosby
Deputy Registrar, Business Reporting & Registration 13 28 69 (Switch) michelle.crosby@ato.gov.au

Australian Government Directory

15/11/2018
Other Senior Personnel
Mr.
Alex Adams
Deputy Commissioner, Service Operations 02 6216 1168 alex.adams@ato.gov.au

Organisation Chart

15/11/2018
Other Senior Personnel
Mr.
David Allen
Deputy Commissioner, Enterprise Strategy and Design 02 6216 1111 (Switch) david.allen@ato.gov.au

LinkedIn

15/11/2018
Other Senior Personnel
Ms.
Jane King
Deputy Commissioner, Enterprise Culture, Change and Innovation 07 3213 8900 jane.king@ato.gov.au

Australian Government Directory

15/11/2018
Other Senior Personnel
Ms.
Katie Welsh
Assistant Commissioner, Indirect Tax 02 6216 1111 (Switch) katie.welsh@ato.gov.au

Australian Government Directory

15/11/2018
CSV

Intermedium Articles

Is the ATO up for Keenan’s challenge?
30/08/2018

The Australian Taxation Office (ATO) is occupying an increasingly central position in Australia’s digital transformation journey, with its leading role in the Whole-of-Government (WofG) digital identity project only a part of the huge tech momentum within the agency...

Is the ATO up for Keenan’s challenge?
30/08/2018

pThe Australian Taxation Office (ATO) is occupying an increasingly central position in Australia’s digital transformation journey, with its leading role in the Whole-of-Government (WofG) digital identity project only a part of the huge tech momentum within the agency.../p

Fortunes changing for Commonwealth’s top suppliers
22/03/2018

Decade-long contracts with numerous amendments may become increasingly rare due to changing procurement policy and ethos in government...

Fortunes changing for Commonwealth’s top suppliers
22/03/2018

pDecade-long contracts with numerous amendments may become increasingly rare due to changing procurement policy and ethos in government.../p

Estimating the size of the federal cloud market
19/03/2018

The recent release of the Digital Transformation Agency’s (DTA) Secure Cloud Strategy should see the federal cloud market rise in the coming months, but by how much? Intermedium takes a look at the present landscape...

Estimating the size of the federal cloud market
19/03/2018

pThe recent release of the Digital Transformation Agency’s (DTA) Secure Cloud Strategy should see the federal cloud market rise in the coming months, but by how much? Intermedium takes a look at the present landscape.../p

The rise of voice activated govt services
15/02/2018

Australian government agencies are increasingly leveraging artificial intelligence-enabled technologies – including voice based digital assistants – to improve the way citizens and government interact, with Transport for NSW (TfNSW) now employing the technology to improve commuter journeys...

The rise of voice activated govt services
15/02/2018

pAustralian government agencies are increasingly leveraging artificial intelligence-enabled technologies – including voice based digital assistants – to improve the way citizens and government interact, with Transport for NSW (TfNSW) now employing the technology to improve commuter journeys.../p

ATO, DHS upping their virtual assistant game
17/10/2017

Virtual assistants are playing an increasingly pivotal role in the Federal Government’s major customer service agencies’ back and front office operations...

ATO, DHS upping their virtual assistant game
17/10/2017

pVirtual assistants are playing an increasingly pivotal role in the Federal Government’s major customer service agencies’ back and front office operations.../p

Lead: Instability at the ATO to cue IT repairs
13/07/2017

In the wake of the alleged fraud involving the family of former Australian Taxation Office Deputy Commissioner Michael Cranston, Commissioner Chris Jordan said that the ATO will “remain open to looking at whether our processes, controls or systems need to be bolstered” in the interests of restoring the public’s trust in the agency. ...

Lead: Instability at the ATO to cue IT repairs
13/07/2017

pIn the wake of the alleged fraud involving the family of former Australian Taxation Office Deputy Commissioner Michael Cranston, Commissioner Chris Jordan said that the ATO will “remain open to looking at whether our processes, controls or systems need to be bolstered” in the interests of restoring the public’s trust in the agency. .../p

Preparing agencies for the next WannaCry
02/06/2017

pThe Federal Government may have emerged from the WannaCry ransomware attack unscathed, but an enduring culture of non-compliance with mandatory threat mitigation strategies will require meaningful change within agencies to secure future cyber resilience.../p

NSW deepens digital partnership with Feds
25/05/2017

pThe NSW Government’s customer service agency Service NSW has plugged into the Federal Government’s new Business Registration Service to offer a seamless service experience, deepening the interjurisdictional partnership between the two governments./p

pIt is part of a wider plan by the Federal Government to.../p

Budget 2017 backs next wave of digital transformation
10/05/2017

pWhole-of-Government (WofG) platforms, data analytics and cybersecurity have seen a huge kick in the 2017-18 federal budget, with significant funding flowing to ICT-related initiatives in health, law enforcement and immigration and border protection./p

pAfter lacklustre ICT initiative funding in the 2016-17 budget, the government has regained its ICT focus to.../p

Budget 2017 backs next wave of digital transformation
10/05/2017

Whole-of-Government (WofG) platforms, data analytics and cybersecurity have seen a huge kick in the 2017-18 federal budget, with significant funding flowing to ICT-related initiatives in health, law enforcement and immigration and border protection.

After lacklustre ICT initiative funding in the 2016-17 budget, the government has regained its ICT focus to...

Biggest MOM buyer all tied up till 2020
13/04/2017

The biggest buyer of Major Office Machines (MOM) across the Federal Government has cemented ties with Konica Minolta for another three years after signing a $79.14 million contract under the new Whole-of-Government MOMs Panel.

This leaves only two of the five tier one agencies without a significant active MOM contract...

Biggest MOM buyer all tied up till 2020
13/04/2017

pThe biggest buyer of Major Office Machines (MOM) across the Federal Government has cemented ties with Konica Minolta for another three years after signing a $79.14 million contract under the new Whole-of-Government MOMs Panel./p

pThis leaves only two of the five tier one agencies without a significant active MOM contract.../p

What’s behind the ICT spending surge?
07/04/2017

pICT spending reached unprecedented levels across the Federal Government in 2015-16, surpassing $9 billion for the very first time. But was this a once-off, and where did the money fall?.../p

What’s behind the ICT spending surge?
07/04/2017

ICT spending reached unprecedented levels across the Federal Government in 2015-16, surpassing $9 billion for the very first time. But was this a once-off, and where did the money fall?...

Cybersecurity audit reveals flawed agency self-assessments
16/03/2017

pemTopics: Cybersecurity; Fed./em/p

pTwo of the largest Federal Government agencies continue to be “vulnerable to external attacks”, after a follow-up cybersecurity audit found the Australian Taxation Office (ATO) and Department of Immigration and Border Protection (DIBP).../p

Labour hire market exceeds $1 billion in 2015-16
01/09/2016

pemTopics: Labour Hire; IT Services; Fed./em/p

pFederal Government agencies signed more than $1.2 billion worth of ICT labour hire contracts last financial year, according to Intermedium’s Analyse IT tool, continuing the upward trend in labour hire expenditure since.../p

Labour hire market exceeds $1 billion in 2015-16
01/09/2016

Topics: Labour Hire; IT Services; Fed.

Federal Government agencies signed more than $1.2 billion worth of ICT labour hire contracts last financial year, according to Intermedium’s Analyse IT tool, continuing the upward trend in labour hire expenditure since...

The rise of the government services avatar
28/07/2016

pemTopics: IT Services; Software; Digital Transformation; Data Analytics; Fed./em/p

pWith the availability of intelligent virtual assistants like Siri, Cortana and Google Now fundamentally changing the service expectations of citizens, Federal Government agencies are increasingly looking to cognitive computing and natural language processing to.../p

The rise of the government services avatar
28/07/2016

Topics: IT Services; Software; Digital Transformation; Data Analytics; Fed.

With the availability of intelligent virtual assistants like Siri, Cortana and Google Now fundamentally changing the service expectations of citizens, Federal Government agencies are increasingly looking to cognitive computing and natural language processing to...

How data is transforming the Public Sector
07/07/2016

pemIn Focus 19/em/p

pData is increasingly being used to inform decisions in government, and to help cut costs and deploy resources more efficiently.../p

2016 budget winners: Health, Human Services, AGs
04/05/2016

pMass ICT investment in the 2015-16 budget has seen a more modest output from the federal government this time round, with three initiatives with a considerable ICT component receiving funding over $100 million.../p

2016 budget winners: Health, Human Services, AGs
04/05/2016

Mass ICT investment in the 2015-16 budget has seen a more modest output from the federal government this time round, with three initiatives with a considerable ICT component receiving funding over $100 million...

APS favours own for first 2016 CIO appointments
11/03/2016

pDespite Professor Shergold’s call for more diversity within the senior ranks of the Australian Public Service (APS), the first five changes to Chief Information Officer positions in 2016.../p

ATO expands biometrics to mobile
22/01/2016

pNuance Communications’ voice authentication solution is now available on the Australian Taxation Office mobile application, removing the need for taxpayers to prove their identity with passwords and security questions..../p

ATO expands biometrics to mobile
22/01/2016

Nuance Communications’ voice authentication solution is now available on the Australian Taxation Office mobile application, removing the need for taxpayers to prove their identity with passwords and security questions....

Finance flexible on shared services reform
23/12/2015

pOver 200 industry representatives attended the Department of Finance’s briefing on the Commonwealth’s emShared and Common Services Programme/emem –/em possibly the.../p

MYEFO from an ICT perspective: What you need to know
17/12/2015

Ongoing attempts by the Federal Government to tackle welfare fraud and tax evasion has seen data analytics receive the only substantial injection of funding...

MYEFO from an ICT perspective: What you need to know
17/12/2015

pOngoing attempts by the Federal Government to tackle welfare fraud and tax evasion has seen data analytics receive the only substantial injection of funding.../p

ATO unveils initiative to drive digital adoption
30/11/2015

The proposed ‘Digital by default’ initiative of the Australian Taxation Office (ATO) requires that the majority of taxpayers use digital services when transacting with the agency...

ATO unveils initiative to drive digital adoption
30/11/2015

pThe proposed ‘Digital by default’ initiative of the Australian Taxation Office (ATO) requires that the majority of taxpayers use digital services when transacting with the agency.../p

ATO, HP Centralised Computing contract grows to $1.2 billion
09/09/2015

pHP’s mammoth centralised computing contract with the Australian Taxation Office has ballooned.../p

ATO customers voice their support for biometrics
24/07/2015

pOver 760,000 Australian Taxation Office (ATO) customers have opted to use the agency’s new voice biometrics service.../p

ATO-Optus MNS contract grows to $637 million
23/07/2015

pThe Australian Taxation Office’s nine-year managed network services contract with Optus has grown to more.../p

Canberra on the hunt for CIOs
15/07/2015

pA number of Australian Government agencies have recently begun the search for new CIOs to oversee.../p

In Focus 14: Digital transformation sweeps through government
13/07/2015

pA digital transformation agenda is being pursued by governments across Australia, with a focus on leveraging internet technologies to promote “anytime, anywhere” access to public sector services, and simplifying.../p

ATO names IT contractor services panellists
09/06/2015

pClicks IT Recruitment, Clarius Group, Paxus, Peoplebank, and Talent International (ACT) have been announced as the.../p

DTO trusted digital identity framework moves forward
01/06/2015

pA request for Information (RFI) has been issued by the ATO for a Relationship Authorisation.../p

ATO, DIBP lead the way in eGovernance
18/05/2015

pThe winners of this year's a href="http://www.finance.gov.au/collaboration-services-skills/australian-gover..."Excellence in eGovernment Award/a have been announced/p

Permanent appointment to ATO CIO role now underway
13/05/2015

pThe Australian Taxation Office (ATO) posted an a href="http://www.seek.com.au/job/28634148?pos=8type=standout"advertisement/a on Monday 11 May 2015 to permanently.../p

Data analytics on the rise at the ATO
13/04/2015

pThe use of data analytics will feature prominently in the Australian Taxation Office’s (ATO) future as it embarks on its Reinventing the ATO Blueprint program, according to recently appointed Chief Information Officer (CIO) Jane King..../p

e-Tax eliminated, self-assessment automated in ATO reinvention
23/03/2015

pThe Australian Taxation Office’s nearly 20-year-old e-Tax system is “hanging up its e-boots” after the 2015 tax period, Tax Commissioner.../p

ATO invites suppliers to apply for data analytics MUL
08/01/2015

Data scientists, enterprise analytics capabilities, online analytics, high performance analytics, data storage...

ATO provides suppliers with key documents ahead of data analytics MUL ATM
10/12/2014

pSuppliers will soon have the opportunity to apply for inclusion on the Australian Taxation Office’s (ATO).../p

King interim ATO CIO post Gibson
06/11/2014

pThe Australian Tax Office’s (ATO) loss of both its long-standing Chief Information.../p

New ATO IT Contractor Panel to bookend ICT Services Panel
06/11/2014

pHot on the heels of the Treasury Portfolio-wide ICT services panel Request.../p

ATO moves further down the path to digitisation
05/11/2014

pA record 2.8 million taxpayers lodged their 2013-14 tax returns using eme-tax/em, the Australian Tax Office’s (ATO) online submission system.  Another 745,200 lodged their return via emMyTax/em, according to the agency’s a href="http://annualreport.ato.gov.au/sites/default/files/downloads/n0995-10-20..."2013-14 annual report/a..../p

ATO to adopt SaaS vendor management system
20/10/2014

pA software-as-a-service (SaaS) vendor management system to manage the Australian Taxation Office’s (ATO) contingent labour workforce could be rolled-out to other agencies through a piggybacking clause..../p

Spate of CIO changes impact Canberra
24/09/2014

pThe revolving door on the supplier side of the IT industry has been spinning.../p

Accenture strongest SI performer in Federal market over last five years
25/08/2014

pIn the latest in a long line of contracts at the Australian Taxation Office (ATO), Accenture has secured a twenty-one.../p

CIOs cite predictive, service and risk uses for data analytics
18/08/2014

pThe increasing government use of data analytics was the subject of panel discussions at the a href="http://www.acevents.com.au/techingov/"Technology in Government Summit/a on 4 – 5 August 2014. Panelists, including Australian Taxation Office (ATO) CIO Bill Gibson, NSW Fire and Rescue CIO Richard Host, and Department of Immigration and Border Protection (DIBP) First Assistant Secretary Risk Fraud and Integrity, Gavin McCairns outlined their agencies’ recent applications of data analytics. The common thread was the desire to be more client focused, efficient, and effective in service.../p

ATO as data service provider?
11/08/2014

pThe ATO could play a greater role as service provider of depersonalised data due to its vast collection of electronic records, according to its Chief Information Officer Bill Gibson./p
pGibson made the comments at the a href="http://www.acevents.com.au/techingov/"Technology in Government/a conference in Canberra last week, joining panelists from the Department of Immigration and Border Protection, Geoscience Australia and SAS, in a discussion titled ‘The big data opportunity’.  /p
pThe comments are in line with the.../p

ICT security the new focus as agencies look for fixes
03/07/2014

pResource constraints, competing operational priorities, and lack of access to specialist ICT skills have been cited as the key impediments to implementing recommended strategies to guard against cyber attacks by the Federal government agencies which were subject to adverse findings in a national audit of agency ICT security. The findings come only weeks after an independent review blamed the Department of Immigration and Border Protection (DIBP) for a data security breach that has caused the Government significant reputational damage./p

pThe Australian National Audit Office (ANAO).../p

Federal Agencies hang onto panels, despite rationalisations elsewhere
16/06/2014

pAccording to Intermedium data, there are 263 current ICT panels in place across Federal Government agencies, spanning the procurement of IT Services, Hardware, Software and Telecommunications,  at a time when there is heightened scrutiny and challenge to the role of fixed term panels. 68 of these have contract expiry dates that fall before 30 September 2014, according to Intermedium research./p

pAbul Rizvi, Deputy Secretary of the Department of Communications, indicated that “the government is concerned with the level of red tape around ICT procurement, and certainly wants.../p

ATO’s MyTax to simplify tax returns
26/05/2014

pTreasurer Joe Hockey has announced that 1.4 million taxpayers will be freed from the hassle of completing a tax return with the unveiling of the ATO’s new system to pre-fill tax returns./p
pThe new system, to be known as MyTax, will allow people to lodge their 2013-14 tax return through a smartphone, tablet or computer, according to the a href="http://www.joehockey.com/media/media-releases/details.aspx?r=399"media release/a./p
pThe ATO did not approach the market for the development of the new system./p
p“The system changes for MyTax are being managed internally.../p

ATO proves it is serious about contractor procurement reform
21/05/2014

pWith a Request for Information (RFI) for its IT Contractor Procurement Reform Program currently in the market, the Australian Taxation Office (ATO) has reduced its IT Contractor Panel by almost half.  The ATO has advised 21 of the previous 48 suppliers that they will not be offered an extension when the initial term of the panel expires in July.  /p
pThe ATO is seeking to make working with it simpler and more cost effective for industry and in return is looking to achieve greater efficiency and cost savings, according to the RFI notice published on AusTender.  It.../p

The biggest year on record: Tax Office spends $2.1 billion on ICT
04/10/2011

pIn 2010-11, the Australian Tax Office (ATO) commenced nearly $2.1 billion worth of ICT contracts and contract extensions./p

pThis figure exceeds the annual gross domestic product of a href="https://www.cia.gov/library/publications/the-world-factbook/geos/gl.html"Greenland/a./p

pIt is the largest ICT contracting total for a single agency since emIntermedium/em began its ICT contracts database in 2004./p

pThis points to it being the highest annual ICT contracting total ever recorded by a government agency in Canberra./p

pemIntermedium/em’s figure is an.../p

HP Enterprise Services wins final ATO outsourcing arrangement contract
22/11/2010

pThe Australian Tax Office (ATO) has confirmed that it intends to continue its long-standing relationship with HP Enterprise Services (formerly EDS), naming the supplier as the preferred tenderer for its Centralised Computing Services (CCS) needs.  /p

pA spokesperson for the ATO has told emIntermedium/em that “earlier this year the ATO commenced negotiations with HP Enterprise Services Australia Pty Ltd and IBM Australia Limited./p

p“As a result of these, it was determined that the solution presented by HP Enterprise Services currently represents the best.../p

ATO furthers Change Program defence case
09/11/2010

pThe Australian Tax Office (ATO) has put forward its side of the story on the much maligned Change Program in its recently released a href="http://www.ato.gov.au/content/downloads/cr00258543AR0910.pdf"annual report 2009-10/a./p

pThe report charts both the achievements and challenges experienced in the implementation of the project, which includes the consolidation of the many and varied tax processing systems into a single Integrated Core Processing (ICP) system. /p

pTax Commissioner Michael D’Ascenzo writes in the report that “2009-10 was a watershed year in.../p

ATO Change Program’s Case Management System gets overall audit thumbs up
27/09/2010

pIn what must come as a breath of fresh air for the Australian Tax Office (ATO), an ANAO audit of the ATO Change Program’s Client Contact - Work Management -Case Management system (CWC) component has found a number of ICT achievements including improved client interactions and administration./p

pCWC uses Siebel (now Oracle) off-the-shelf Customer Relationship Management software to provide its core functionality./p

pHowever, despite the overall positive nature of the findings, the audit also found that there is “scope for improvement”.  /p

pAmong other.../p

Tax Office defends the ICT change program at Senate Estimates
11/06/2010

pSenior officials of the Australian Tax Office (ATO) faced a Senate Estimates hearing on 1 June at which they were grilled about delays and problems in the implementation of the ATO ICT Change Program, which was cut over on the Australia Day weekend in January 2010./p

pTax Commissioner Michael D’Ascenzo and Second Commissioner David Butler acknowledged the problems associated with the rollout of the program.  As of 1 June 2010, the ATO had received 17,000 complaints (out of 3.4 million returns) from tax agents and taxpayers about their personal returns, a five-fold increase.../p

Tax Office Change Program and the Henry Review
04/05/2010

p /p

pIn the 2008-09 Annual Report, Commissioner of Tax, Michael D’Ascenzo, signalled that the Australian Tax Office’s (ATO) Change Program should be close to over by the end of this year, however the current IT difficulties may require a revision to this estimate./p

pAccording to the ATO a href="http://www.ato.gov.au/corporate/content.asp?doc=/content/00138323.htm"website/a, the last phases of Release 3 will start July 2010.  The Commissioner stated in his a href="http://www.ato.gov.au/content/downloads/cor00216293AR0809Part01.pdf"Overview/a.../p

Red tape slashed on excise administration with transfer to Tax Office
14/12/2009

pFor more than two decades, the possibility of the Australian Taxation Office (Tax) taking responsibility for the collection of excise duty has been periodically raised, and then quashed./p

pThis time, however, it seems that arguments for the move have won out. A joint release from Nick Sherry, Lindsay Tanner and Brendan O’Conner on 30 November 2009 a href="http://www.treasurer.gov.au/DisplayDocs.aspx?doc=pressreleases/2009/099...."announced/a that Tax will take responsibility for the administration of all excise-equivalent.../p

ATO’s desktop tender process rumoured on hold
23/02/2009

pVendor disquiet over the fate of the Australian Tax Office’s major a href="http://intermedium.e-newsletter.com.au/link/id/412f5ab7a6103a30efabP8c23..."desktop and service desk/a emApproach to the Market/em have eased with the ATO quashing rumours that the exercise had been put on ‘indefinite hold.’/p

pAfter a period of unease during which doubts about the program surfaced, tenderers are now convinced the tender will go ahead. The tender process was one of three such intended ‘approaches’ (along with.../p

Future of Data Matching at the ATO
12/05/2008

pResponding to a recent Audit report, the Australian Tax Office has indicated that it will develop a five year corporate and strategic plan for the acquisition and use of external data for data matching, and continue to review options to improve its key identity matching facility./p

pThe report The ATO's Use of Data Matching and Analytics in Tax Administration identifies scope to improve ATO's corporate and strategic management of data matching and analytics capability. The ATO has also agreed with one of the report's recommendations to improve the integrity of key tax.../p

ATO Commences New Outsourcing Project
09/07/2007

pBoston Consulting Group (BCG) has been appointed as adviser to the Australian Tax Office (ATO) for its procurement to replace the long-standing IT Outsourcing Contact with EDS. The $708,400 contract for "ICT Sourcing Consultancy Services" was awarded to BCG after a selective tender process. It will run from 7 July 2007 to 30 June 2008, when the ATO's contractual arrangement with EDS is due to finish (unless the ATO exercises its rights to extend its arrangement with EDS)./p

pThe revised Services Agreement with EDS, which went into effect on 1 July 2005, gives the ATO an.../p

CSV

Purpose

The purpose of the Australian Tax Office (ATO) is to contribute to the economic and social wellbeing of Australians by fostering willing participation in the tax and superannuation systems:

  • making it easier for people to participate
  • providing contemporary and tailored services
  • maintaining purposeful and respectful relationships
  • being a professional and productive organisation.
Last Updated: 15/11/2018

Key Objectives

The ATO has nine strategic objectives, grouped into five perspectives:

Government

  • The government and the public have trust and confidence in the integrity of the ATO 
  • Our influence and insight enable well-designed tax and superannuation law, policy and administration

Client

  • We provide clients with a consistent, tailored and transparent experience
  • We empower and include our partners
  • We provide clients with reliable service

Workforce

  • We are a high-performing, responsive and professional workforce

Operational

  • We are sophisticated and clever in how we use our data
  • We ensure the integrity and security of our data, to support taxpayer, partner and ATO needs

Financial

  • We manage resources with agility in order to improve productivity and realise efficiencies
Last Updated: 15/11/2018

Staff

Staff Type Number Last Updated
Total Agency Staff - Headcount
20,113
15/11/2018
Total Agency Staff - Full Time Equivalent
18,155
15/11/2018
Number of IT Staff (internal)
1,730
15/11/2018
CSV

Budget

Name of ICT Division

Enterprise Solutions and Technology Group

Last Updated: 15/11/2018

ICT Environment

General:
  • 'Online services for agents' system
  • myGovID (as part of GovPass)
  • the Relationship Authorisation Manager (RAM)
  • Member Account Attribute Service
  • Member Account Transaction Service
  • Departing Australia Superannuation Payment online system
  • the Australian Business Register;
  • MyTax digital service;
  • ABR Explorer (an online reporting and analytical tool -- went live 2016);
  • a new website virtual assistant (‘Alex’) to answer a growing range of general tax enquiries. Alex went live in March 2016, following public testing on the ATO Beta website;
Applications:
  • Practitioner Lodgment Service (PLS -- practice management software for tax agents)
  • expanded pre-filling of third-party data in tax returns (via myTax and PLS)
  • new, interactive, Standard Business Reporting (SBR) platform
  • ATO app;
  • Electronic Commerce Interface;
  • Electronic Lodgement Service;
  • Tax Agent Portal;
  • BAS Agent Portal;
  • Online Access Manager (OAM);
  • AUSkey System;
  • ABR Online Services;
  • e-Tax;
  • Super Report;
  • Electronic Superannuation Audit Tool (eSAT).
Last Updated: 15/11/2018

Future ICT Directions

According to the 2017-18 Annual Report, the ATO’s technology strategy will focus on five priorities for the next 3 to 5 years – to:

  • deliver a modern, stable technology environment, providing reliable, secure services to the community and staff
  • redefine the way our applications and platforms deliver the services of the future to improve client and staff experiences
  • leverage data, insights and natural systems to deliver tailored experiences, streamlined and where appropriate, automated services
  • optimise the business of delivering information technology, our costs, risks and service management to strike the right balance between cost and availability of services
  • develop our workforce, skills and culture to optimise the way we deliver technology with and for the ATO.

 

According to the 2015-19 Corporate Plan, the following ICT projects are scheduled or currently in development:

  • Single accounts for businesses with streamed registration and authentification;
  • integration of ATO services with software providers' products to enable seamless interactions and reporting;
  • facilitation of more streamlined business-to-government and business-to-business online interaction through increased use of a single source of truth and consistent information exchange standards;
  • review of the IT Strategy;
  • improvements to the ato.gov.au website focusing on content, structure and functionality;
  • creating an integrated online experience focusing on myGov, myTax, and the agency's digital online services;
  • implementation of the Superstream data and payment standard; and
  • developing tools for myTax.

 

The ATO’s Digital Strategy and Whole-of-Government vision (May 2016) shows that the agency has following ICT initiatives in development:

  • Single Touch Payroll: by 1 July 2018, large employers (>20 employees) required to adopt STP via SBR enabled software;
  • AUSkey Remediation (browser compatibility): a solution that will provide temporary browser extensions for several mainstream browsers (e.g. Chrome, Firefox), allowing clients to continue using their existing AUSkey until longer term solutions are available;
  • Cloud Software Authentication and Authorisation: a solution that enables users of online (cloud-based) SBR-enabled software, to submit & receive information without needing their own AUSkey. Instead, the software providers’ AUSkey is used, and their clients notify us that they are using the software providers’ services;
  • Manage ABN Connections: to enable individuals in business the choice to connect one or multiple ABNs to a myGov account. This connection will allow individuals in business to access their business-related digital Government services using myGov credentials;
  • Authenticator App: the authenticator app will support business users accessing online services using any browser on any device, while providing a platform for future biometric authentication options;
  • Relationship & Authorisation Manager: the RAM project will deliver the wholeof-government authorisation matrix linked to myGov and the ABR. This will enable users to nominate others to act on their behalf when interacting across government services (e.g. power of attorney, ‘universal’ delegations, roles).
Last Updated: 15/11/2018

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